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Raw Morsels, Kibble & Wet Food for Dogs and Cats | Open Farm
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Frequently Asked Questions

Open Farm October 30, 2026 20 Views

Quick answers to the most common questions about shopping at Raw Morsels, Kibble & Wet Food for Dogs and Cats.

Orders

1. Do I need an account to order?

No — guest checkout is supported. Creating a free account lets you track orders, save addresses, and access exclusive offers.

2. Can I cancel my order?

Yes, before it ships. Email with your order number as soon as possible.

3. How do I track my order?

Logged-in users can check My Orders; guest users can track orders with the order number and the email used at checkout.

Payments

4. What payment methods do you accept?

We support a range of trusted payment options. Available methods are shown at checkout based on your region.

5. Is it safe to pay on Raw Morsels, Kibble & Wet Food for Dogs and Cats?

Yes. All transactions are protected by SSL encryption and processed through reputable payment providers. We do not store full payment details on our servers.

6. My payment was charged but I did not receive a confirmation. What should I do?

Do not pay again. Check your email (including spam folder) for an order confirmation. If you still cannot find it, email and we will assist you.

Shipping

7. Where do you ship?

Shipping availability, options, and estimated delivery times are shown at checkout based on your address.

8. How long will delivery take?

  • Standard Shipping: shown at checkout
  • Express Shipping: shown at checkout where available

Delivery may take longer for remote areas or during peak seasons.

Returns & Refunds

9. Can I return a product?

Yes. You may request a return within 30 days of delivery, provided the item is unused and in original packaging.

10. How long does a refund take?

Approved refunds are processed after the returned item is received and inspected. Bank or payment provider timelines may vary.

Account

11. I forgot my password. How do I reset it?

Click Forgot Password on the login page, enter your registered email, and follow the instructions in the reset email.

12. How do I update my profile or address?

Log in and go to Profile to update personal information, or Addresses to manage shipping addresses.

Still Have Questions?

Email us at — we are happy to help.